Our Service

Remark

• We recommend you to book your service at least 24-48 hours in advance to allow the company to schedule your cleaning staff accordingly.

• On service day, we will use the customer's water and electricity to carry out the cleaning efficiently. Please ensure that water and electricity are available throughout the service period.

•  If you have specific cleaning products or equipment that you want to use, you can inform the housekeeper on the service day according to your requirements. 

• If there are areas that require special care, you can inform the company in advance or notify the housekeeper on the service day.

• For easy access to the cleaning area, please prepare a way to access the service location, such as informing the building management or security personnel in advance.

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Terms and Conditions: Liability for Damage

• The company is responsible for damage to your property caused by its employees during the cleaning service, up to a maximum of 20,000 THB. You will also need to provide documentation to verify the value of any damaged items.

• Any damage must be reported to the company within 24 hours of the completion of the service. You can send proof of damage to Line ID: @supermaidcleaning or e-mail: supermaidcleaning.th@gmail.com

• The company has carefully screened our cleaning staff and has checked their criminal records. However, for the safety of your valuables, we recommend that you keep them secure in a locked place, such as a safe or a locked drawer. Do not leave them in areas where they could be lost or stolen. The company will not be liable for the loss of valuables in any case.

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Cancellation and Rescheduling Policy

• Early Cancellation: You can cancel your service without charge if you notify us at least 24 hours in advance of your appointment time.

• Cancellation within 12-24 Hours: If you cancel your service within 24 hours of your appointment time, we reserve the right to charge a cancellation fee of 50% of the agreed-upon service fee.

• Cancellation on Day of Service: If you cancel your service on the day of your appointment, we reserve the right to charge the full service fee.

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Rescheduling

• Early Rescheduling: You can reschedule your service without charge if you notify us at least 24 hours in advance of your appointment time.

• Rescheduling Within 24 Hours: If you reschedule your service within 24 hours of your appointment time, we reserve the right to charge a rescheduling fee of 20% of the agreed-upon service fee.

• Rescheduling on Day of Service: If you reschedule your service on the day of your appointment, we reserve the right to charge the full service fee.

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You can contact us directly to cancel or reschedule your service by Line ID: @supermaidcleaning, E-mail: supermaidcleaning.th@gmail.com or by phone at 081-954-7420